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Frequently Asked Questions Question: Who are you, why are you doing this? Answer: We’re a group of technical and nonprofit folks with over 25 years of nonprofit experience helping clients of all sizes, from small regional Animal Shelters raising thousands of dollars to large nonprofits raising tens of millions of dollars. Most of these groups have one thing in common- limited technical staff and even more limited funds. We are inspired to provide an easy to use web design and creation service that anyone can use and everyone can afford. Question: Why do you host websites? Why don’t I use another service, like a web hosting company or my ISP provider? Answer: We’re in business to do one thing right- to help you manage your website affordably for your nonprofit organization. We know that creating and changing your website needs to be easy so that anyone can do it. The problem with web hosting companies is that they offer very complicated tools that are not easy to use and do not contain the same features as MyCharityWeb. Though they may charge very little (or a lot!), they almost always still require time consuming and expensive consultants and HTML programmers to change your content and in the end cost hundreds or thousands of dollars. Question: What about free websites like MySpace and other social networking sites? Answer: The problem with these services is that even though they are free, they still display advertisements and other content you cannot control. In addition, service can be very slow (ask anyone that has used www.blogger.com before) and they are not reliable- you get what you pay for and these services have been known to crash- something you don’t want to happen when you need it the most. Finally, none of the services provides the features and security you need to promote and protect your organization. Question: What happens after my 30 day trial is over? Answer: Once the 30 day trial period is over, we will email you for your credit card information and your credit card will be charged for the service plan you signed up for on the Sign-up page. During this initial trial period, you can cancel at anytime and your credit card will not be charged. Simply call us at 888.825.3948, email to sales@mycharityweb.com and we will cancel your order. No questions asked, no delay- the whole point of this program is to allow you to try and see how easy it is to set-up your website. Question: Can I move my website to your service? Answer: Yes. Many times, you can simply cut and paste the information from your current website to your new website at MyCharityWeb. For example, our sophisticated editing tool easily accepts most Microsoft Word formatted text, including tables and grids. For a nominal fee, typically $10/page, we can transfer your website for you. Please call 888-825-3948 for more information. Question: Will my website be backed up? Answer: Yes! Unlike other service providers, we offer free backups to all of our customers! Backups are stored for a period of 3 weeks, and are stored off site for maximum security protection. This means that if you accidently delete a page and/or content, you can contact us and we can retrieve that page. We also monitor your website for you-ensuring reliable connections when you need it most. Question: My website contains sensitive information- how do I secure it? Answer: MyCharityWeb offers encrypted services to protect your information from prying eyes on the Internet. This is important for those organizations that may discuss or share sensitive information, such as medical and other personal, private information. Question: Can I process online donations on MyCharityWeb? Answer: Yes, you can offer online donation processing on your website. We work with a variety of credit card suppliers as well as PayPal. There is a nominal service fee charge for each transaction and the normal processing fees that occur with any credit card transaction. Contact sales@mycharityweb.com or call 888.825.3948. Question: Can my I set up a domain (e.g. www.yournamehere.com )? Answer: Currently, the only way to set-up your own domain is to use a registration service, such as www.godaddy.com , and then redirect the page to your MyCharityWeb.com/yournamehere account. It’s easy to do and we’ll set-up the redirection for free. In the near future we’ll be offering our own domain services! Question: This sounds great! How do I get started? Answer: It's easy! Click the link below for your FREE 30 day trial. Click here to create your own |
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